Refund Policy for Lock My service

1. General Refund Policy                                                                                                                                                                     Refunds are available for cancellations or service issues, depending on the circumstances and timing of the request.Refunds will be processed back to the original payment method used at the time of booking.
2. . Refund Eligibility                                                                                                                                                                        2.1. Service Cancellations by User:Before Service Commencement: Full refunds are available if the cancellation is made within the allowed cancellation period (see Cancellation Policy for specific timeframes).Late Cancellations: If the cancellation is made outside the allowed cancellation window, a partial refund may be granted, minus any applicable cancellation fees    2.2. Service Cancellations by Provider:If the service provider cancels the booking, users are entitled to a full refund or the option to reschedule at no extra charge.                                                                                                                                      2.3. Service Quality Issues:If a user is unsatisfied with the service provided due to quality issues, a refund may be considered after an investigation by our customer support team. Proof of the issue (e.g., photos, descriptions) may be required.
3.  Non-Refundable Situations                                                                                                                                                      3.1. No-Shows:If the user fails to be present at the agreed location and time without prior cancellation, no refund will be provided.                                                                                                                                                                                  3.2. Completed Services:Refunds will not be provided for services that have been completed satisfactorily unless there are documented quality concerns.                                                                                                                                                      3.3. Digital Services:Refunds are not available for digital services once they have been accessed or downloaded
4.  Refund Process                                                                                                                                                                         4.1. Refund Request:Users must request a refund through the app or by contacting customer support within 15 day of the service date.                                                                                                                                                                              4.2. Processing Time:Refunds will be processed within [15 business days] after the request has been reviewed and approved.                                                                                                                                                                                      4.3. Refund Method:Refunds will be issued to the original payment method used during the booking.                               
5. Partial Refunds                                                                                                                                                                            In cases where a partial refund is due (e.g., late cancellation, partial service completion), the refund amount will be calculated based on the circumstances and communicated to the user.
6.  Exceptions                                                                                                                                                                                    6.1. Special Circumstances:In cases of emergencies, technical issues, or other special circumstances, exceptions to the refund policy may be made at the discretion of our support team.
7.  Contact Support                                                                                                                                                                            For refund inquiries or to submit a refund request, please contact our customer support team at [support email ;-info@lockmyservice.com/phone number;-916268477521]. Ensure to provide your booking details and the reason for the refund request.